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The Postal Customer Council™ (PCC®) was established in 1961 to improve communications between U.S. Postal Service® customers and managers. The organization has grown increasingly more important since the 1970s, when business mailing issues became its primary focus.

Today, there are more than 200 local Postal Customer Councils with approximately 120,000 members across the nation. Regular meetings, educational programs, mailer clinics, and seminars keep members abreast of the latest Postal Service™ developments. Members also work closely with local Post Office™ locations to make mail service more efficient, resulting in improved delivery and greater customer satisfaction.

The mission of the Postal Customer Council is to:

1. Promote local cooperation and support of Postal Service initiatives.
2. Foster a close working relationship between the Postal Service and business mailers.
3. Share information and exchange ideas about new and existing Postal Service products, services, programs, and procedures that affect business mailers.
4. Help PCC member organizations grow professionally through focused educational programs.

FAQs

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What is a Postal Customer Council?

The Postal Customer Council (PCC) program is intended to establish an effective dialogue and improve communications between the United States Postal Service and its customers. The Postal Customer Councils help keep customers apprised of changes in service, make suggestions or improvements to their local Postal carriers, and give customers a role in the Postal decision-making process.

What is the purpose of a Postal Customer Council?

Through regular meetings, mailer clinics, seminars and expos, PCC members keep abreast of the latest postal developments and work closely with local post offices to make mail service more efficient. It's a great opportunity for businesses to get involved with your Postal Service.

Where is my nearest Postal Customer Council?

In all, there are more than 200 PCCs with more than 100,000 members in the United States. Locate your nearest PCC.

What are the benefits of joining a Postal Customer Council?

The PCC provides a forum for mailers to discuss and resolve local mailing issues with their local postmaster. The PCC also serves as an avenue for its members to exchange ideas and suggestions on new United States Postal Service products and services. Members interacting at PCC meetings and seminars have developed many revenue saving ideas.

How could I form a Postal Customer Council?

Most PCCs were formed because local postal officials wanted to improve service through partnerships with their customers. A detailed reference guide, Pub 286 (PDF) (HTML), goes over the history, details, and information on forming a PCC.  

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